Frequently Asked
Questions

Absolutely! Your security is our top priority. We use industry-standard SSL encryption to protect all your personal and payment information. All transactions are processed through trusted and verified payment gateways like Razorpay and Paytm, ensuring your credit/debit card details are 100% safe. We never store your card information on our servers.

Currently, we do not support split payments or multiple cards for a single order. However, you can use any one payment method per order — including Credit Card, Debit Card, UPI, Net Banking, or Cash on Delivery (COD). We also accept popular wallets like Paytm and PhonePe for a seamless checkout experience.

Yes! We understand that premium boots are an investment. We offer EMI options on select credit cards during checkout. Additionally, you can use "Buy Now, Pay Later" services available through our payment partners. Simply select the EMI/BNPL option at checkout to see available plans. No-cost EMI may also be available on select products.

Don't worry! Sometimes there can be a slight delay in sending the confirmation email. Please check your spam/junk folder first. If you still don't see it within 30 minutes, contact us immediately at +91-9876543210 or email us with your payment screenshot. We'll verify your order and send you the confirmation right away. If the payment was deducted but the order was not placed, the amount will be automatically refunded within 5-7 business days.

We offer a 7-day easy return policy from the date of delivery. To be eligible for a return, the boots must be unused, in their original packaging, with all tags attached. Please make sure there are no signs of wear, scuffs, or damage. Simply contact our support team within 7 days, and we'll arrange a hassle-free pickup from your doorstep.

Once we receive and inspect your returned product, your refund will be processed within 3-5 business days. The amount will be credited back to your original payment method. For COD orders, the refund will be transferred to your bank account (you'll need to share your bank details). Please note that bank processing times may add an additional 2-3 days.

Yes, absolutely! We offer free exchanges within 7 days of delivery. If you received the wrong size or want to swap for a different color/variant, just reach out to us. We'll arrange a pickup of the original pair and ship the new one once the return is in transit. Exchanges are subject to stock availability, so we recommend contacting us as soon as possible.

You'll be notified at every step! Once you initiate a return, you'll receive an email/SMS confirmation. After our team inspects the returned product and approves it, you'll get another notification confirming the approval along with the refund details. You can also track your return status by contacting our customer support team at +91-9876543210.